Last night, I was playing video games with friends when two of them (they live together) suffered some massive internet issues. They ended up being offline for 2 hours, missing something we had scheduled and feeling really bummed about it. When they finally got back online, one of them said “When we try and figure [...]
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One of the things I do every day is respond to emails. Whether from clients, friends, other youth workers, or classmates, the email consumes a decent little chunk of my day. I’ve learned, over time, there is a right way and a wrong way to deal with email responses. 1. Do it promptly. Promptness is [...]
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I’m irritated today, for a couple reasons. I kind of woke up on the wrong side of the bed, and woke up way too early for what I have to do today. Then, on top of that, I get a notice from an account that I closed a long time ago. Oh wait, what? It [...]
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Every time I speak on Community Management, I hear from folks who are interested in gaining the skills necessary to become a community manager. Let’s face it, we have the coolest job in the world but also the weirdest entry path. How many of us started as volunteers? I know I did 16 years ago. [...]
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